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On 1 April 2014, the functions of Consumer Futures will be transferring to Citizens Advice, Citizens Advice Scotland and the Consumer Council for Northern Ireland. As well as providing advice and information to consumers, these organisations will represent the interests of consumers directly to companies, regulators and governments.

While the important work that Consumer Futures does will continue within these organisations, Consumer Futures as a Non-Departmental Public Body will cease on 31 March 2014.

Please be aware that this website will remain open for a short period of time after 31 March 2014, but it will not be updated. This is to enable The National Archives to archive this website:

Please click on the following links to view live content: and ...

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News & Blog

Consumer Futures and predecessor organisations research put into the public domain…

Justin Gutmann Head of Research & Insight
Ever had that feeling when looking at an organisation’s website that you’d like to know more, much more, about what data they have or research they have ...
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Citizens Advice and Consumer Futures responds to the Ofgem announcement on competition referral

Citizens Advice Chief Executive Gillian Guy said: 'Households have been bearing the brunt of a failing energy market for too long.  We’ve been calling for a competition inquiry since 2007. It’s important this ...
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Commenting of SSE’s Price Freeze, Adam Scorer, Director of Consumer Futures said:

'SSE's move ahead of a possible competition investigation announcement tomorrow, shows why major reform is both necessary and possible.  'A freeze at current electricity prices will provide security and reassurance for millions of ...
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Latest Reports

Building on the past, Focused on the future

On 1 April 2014 Consumer Futures – formerly Consumer Focus – becomes part of the Citizens Advice service, with ...

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Economic impact of energy efficiency investment in Scotland

Consumer Futures has long advocated ambitious energy efficiency programmes to tackle the inefficiency of our housing stock. We believe that ...
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Realising consumer rights – From JFK to the digital age

Technology has created a context which has gone some way to levelling the playing field between consumers and organisations, which ...
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