Energy complaints information
Our energy complaints information shows that npower received the highest number of complaints, around five times more than the best performing company, ranking it bottom of the Big Six energy suppliers over the period April to June 2013.
Energy price increase information
Updated 18 December 2013.
We’ve brought together information about the retail energy market to help increase transparency.
New office address in Wales
Our Cardiff office has moved to: Room 3.90, 3rd Floor, Companies House, Crown Way, Cardiff, CF14 3UZ
CWU ‘Save Crown Post Offices’ campaign
The CWU has distributed ‘Save Crown Post Office’ postcards, to encourage consumers to object to the proposed conversion of Crown Post Offices to franchise branches. The postcards are pre-addressed to us. However, consumers should make their views known directly to Post Office Ltd.
An introduction to Consumer Futures
This is not the last year of Consumer Focus but the first year of Consumer Futures. In April 2014, subject to Parliamentary approval, we will become part of the Citizens Advice service. Concentrating consumer advice in the Citizens Advice service will be simpler for consumers. Bringing the powers, responsibilities and policy analysis of Consumer Futures with the evidence, insight and mission of the Citizens Advice service will be stronger for consumers. I hope you will follow our progress. ...
More about Consumer Futures »