Our Work Plan for 2014/15
The consultation on our work priorities for 2014/15 is now closed. We are considering the responses and will publish our work plan in early April.
Energy price information
Updated 27 January 2014.
We’ve brought together information about the retail energy market to help increase transparency.
Energy complaints information
Updated 15 January.
Our energy complaints information shows that npower again received the highest number of complaints – with complaints against it up 25% – ranking it bottom of the Big Six energy suppliers over the period July to September 2013.
New office address in Wales
Our Cardiff office has moved to: Room 3.90, 3rd Floor, Companies House, Crown Way, Cardiff, CF14 3UZ
An introduction to Consumer Futures
This is not the last year of Consumer Focus but the first year of Consumer Futures. In April 2014, subject to Parliamentary approval, we will become part of the Citizens Advice service. Concentrating consumer advice in the Citizens Advice service will be simpler for consumers. Bringing the powers, responsibilities and policy analysis of Consumer Futures with the evidence, insight and mission of the Citizens Advice service will be stronger for consumers. I hope you will follow our progress. ...
More about Consumer Futures »
News & Blog
The landscape of water and wastewater services in Scotland has undergone significant change in the past 20 years, including ...